FAQ
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What should I do if the product does not suit me in terms of shape, size, or for other reasons?
Within 14 days from the date of purchase (excluding the purchase date), you can return the product if it has not been used, the product's appearance is intact, and warranty stickers and packaging are preserved.
- Exchange for an identical item without recalculating the price
- Exchange for any other item with an appropriate price adjustment
- Return the product and receive a refund
To assess the product’s condition, inspect it under good lighting for any visible signs of use, such as scratches, scuffs, chips, dents, or cracks. Ask yourself: "Would I buy this as new?"
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What is the warranty on my product?
- The standard warranty period is 30 days from the date of receipt, unless specific conditions are additionally set in the product documentation or by law. You can check the exact warranty period in the product details. To process a warranty exchange, the original packaging, warranty stickers, protective films, and complete set must be retained.
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What discount can you offer on a purchase?
- Our store offers a flexible discount system for wholesale and regular customers. After registering on our website, provide your details (full name), and a manager will grant you access to special prices. For more information, please contact our managers using the provided contact details (phone, email, or via the feedback form on the website).
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Does your store cooperate with legal entities?
Yes, we cooperate with both individuals and legal entities. You can check the detailed terms with our managers.